Last updated: 07/26/2024

At On se la Pet, we are committed to protecting your privacy. This privacy policy explains how we collect, use, store and share your information when you use our website www.onselapet.com and our associated services. We invite you to read this page carefully and consult it regularly to stay informed of any updates.

1) Definition of terms

“ Personal Data ”: Means any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more elements specific to them.

“ Site ”: The site http://www.onselapet.com and all of its contents.

“ Publisher ” or “ We ”: On se la Pet, the company responsible for the publication and content of the Service.

“ Data controller ”: On se la Pet, represented by Elea Bonjour, President.

“ User ” or “ You ”: Any person visiting and using the Site.

2) Information we collect

We collect the following information:

• Personal Information : When you create an account, place an order, or sign up for our newsletter, we collect information such as your name, email address, postal address, phone number, and payment information.
• Browsing Information : We collect data about your use of the Site, such as your IP address, browser type, the pages you view, the date and time of your visits, and the links you follow.
• Cookies and Similar Technologies : We use cookies to improve your experience on our Site. Cookies are text files stored on your device. You may choose to disable cookies through your browser settings, but this may affect the functionality of the Site.

We keep your Personal Data only for the period necessary to achieve the purposes for which they were collected, and for a maximum period of 36 months. Beyond this, they will be archived for statistical reasons.

3) Use of information

We use your information to:

• Process your orders : Manage and ship your orders, send you confirmations and contact you if there is a problem with your order (Legal basis: Performance of a contract).
• Improve our Site : Analyze browsing data to improve our Site and our services (Legal basis: Legitimate interest).
• Communicating with you : Sending you updates about our products, promotions and relevant information, if you have agreed to receive such communications (Legal Basis: Consent).
• Target Marketing Content : To provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work (Legal Basis: Consent).
• Ensure security : Protect against fraud and other malicious activities (Legal basis: Legitimate interest).

4) Sharing of information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• Service Providers : We work with trusted partners who provide services like payment processing, order fulfillment, and data analytics. These providers have access to your information only to provide their services and are required to protect it. For example, we use Shopify to host our online store – to learn more about Shopify’s use of your Personal Information, please visit: https://www.shopify.com/legal/privacy .
• Legal Obligations : We may disclose your information if required to do so by law or to respond to legal requests, protect our rights, or respond to emergency situations.
• Business Transfers : In the event of a merger, acquisition or sale of assets, your information may be transferred to a third party.
• International transfer : If your information is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses approved by the European Commission.

5) Information security

We implement appropriate security measures to protect your information from loss, unauthorized access and disclosure. This includes technical measures, such as data encryption and the use of firewalls, as well as organizational measures, such as staff training and access control procedures. However, no method of transmission over the Internet, or method of electronic storage, is completely secure. We cannot guarantee the absolute security of information.

6) Use of Cookies

We use cookies and similar technologies to improve your experience on our Site. This section explains the types of cookies we use, their purpose, and how you can manage your cookie preferences.

A. What is a cookie?

A cookie is a small text file stored on your device when you visit a website. Cookies allow a website to recognize your device and remember certain information about your preferences or past actions.

B. Types of cookies we use:

• Strictly Necessary Cookies : These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as shopping baskets or e-billing, cannot be provided.
• Performance Cookies : These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.
• Functionality Cookies : These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For example, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
• Targeting or advertising cookies : These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

C. Third-party cookies:

We also use third-party cookies for our advertising and analytics services, such as Google Analytics. To learn more about how Google uses your personal information, please visit: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

D. Cookie management:

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already stored on your device and you can set most browsers to prevent them from being stored. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

7) Your rights

Under the GDPR and if you are a European resident, you have the following rights:

• Access : You can request a copy of the personal information we hold about you.
• Rectification : You may request the correction of any incorrect or incomplete information.
• Deletion : You may request deletion of your personal information, subject to certain exceptions.
• Objection : You may object to the use of your information for specific purposes, such as direct marketing.
• Portability : You can request the transfer of your information to another data controller.

To exercise these rights, you can fill out the “Contact us” contact form on our site or write to us at the following email address: contact@onselapet.com.

If you believe that we are not complying with our data protection obligations, you can submit a complaint to the competent authority, the CNIL, via their website: https://www.cnil.fr/fr/plaintes .

8) Changes to the Policy

We may change this privacy policy from time to time to adapt to legislative, regulatory or technological developments. Any changes will be posted on this page with an updated date. We will notify you of significant changes via email or a notification on the site. We encourage you to review this policy periodically to be informed of any changes.

9) Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, you may complete our site's "Contact Us" form or contact us at:

SAS On the Pet Development

Head office address: 2 rue Pierre Gilles de Gennes 86100 Châtellerault

Email: contact@onselapet.com