Terms of Use

Last updated: 07/26/24

1) Introduction

Welcome to the On se la Pet online store! By accessing our website and using our services, you agree to these Terms of Use. Please read them carefully.

2) Definitions

• “Customer” : Any natural or legal person who places an order on our site.
• “Services” : All services provided by On se la Pet, including the sale of products online.
• "Site" : The On se la Pet website, accessible at the address www.onselapet.com .

3) Acceptance of the Conditions

By using our site and services, you agree to comply with these Terms of Use and our Privacy Policy .

4) Orders

• Ordering process : You can place an order by selecting products and a size and then adding them to your cart. Once you have completed your selection, you must follow the checkout process to finalize your order.
• Order Confirmation : After placing an order, you will receive a confirmation email containing the details of your order. This email does not constitute acceptance of your order but confirmation that we have received it.
• Acceptance of order : Your order is accepted when we ship the products. We reserve the right to refuse any order for legitimate reasons, including suspected fraud or non-payment.

5) Price and Payment

• Price : Product prices are indicated on our site in euros, all taxes included (TTC). Delivery costs are indicated separately during the ordering process and are the responsibility of the Customer.
• Payment : We accept the following payment methods: Credit Card and PayPal. Payment must be made in full before the products are shipped.

6) Delivery

• delivery time : We endeavour to deliver the products within the timeframes indicated on our site. However, these timeframes are given as an indication and we cannot be held responsible for delays beyond our control.
• Shipping costs : Delivery costs are indicated during the ordering process and depend on the destination and the delivery method chosen.
• Reception of products : It is your responsibility to check the condition of the products upon receipt and to inform us of any damage or missing product within 48 hours.

7) Right of Withdrawal

In accordance with the law and Article L. 221-18 of the Consumer Code, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal. The products must be returned in their original condition, complete and unused. It is preferable to have the accessories tried on a clean dog and indoors, in order to limit any dirt that could result in a refusal of reimbursement. We strongly recommend that the Customer measure the dimensions of his dog by following the instructions in our Size Guide before selecting the size of the accessories, in order to minimize returns and exchanges. The return costs are the responsibility of the Customer, except in the case of a defective product or delivery error. The refund will be made within 14 days of receipt of the returned products.

7.1) Withdrawal Form

The Customer may use the following withdrawal form to exercise his right of withdrawal:

Withdrawal form :

For the attention of SAS On se la Pet Développement
2 rue Pierre Gilles de Gennes
86100 Châtellerault

I hereby notify you of my withdrawal from the contract for the sale of the product below:

• Order number: [order number]
• Product(s) concerned and Size: [product description]
• Date of receipt: [date of receipt]
• Client Name: [name]
• Customer Address: [address]
• Customer Signature: [signature] (only in case of notification by postal mail)

8) Warranty

• Guarantee of Conformity : SAS On se la Pet Développement is committed to providing high-quality dog ​​collars, leashes and harnesses. Our products have undergone rigorous testing at the CRITT (Regional Center for Innovation and Technology Transfer) in Châtellerault, guaranteeing the strength of the materials, buckles and seams. Although there are no specific standards for dog accessories, we rely on these tests to ensure the safety and durability of our products.
• Warranty Duration : Our products are covered by a limited warranty of 1 month from the date of receipt of purchase. This warranty applies only to manufacturing defects in collars, leashes, harnesses and dog collars, and excludes damage resulting from improper use, misuse or accidents.
• Warranty Exclusions :
• We do not guarantee that the straps are resistant to dog bites.
• We do not guarantee that the metal rings are resistant to sea water, although they are designed to withstand swimming in fresh water and gentle washing at 30°C in the machine (accessories protected in a washing cover, limiting shocks to the buckles, and without spinning).
• We do not guarantee the resistance of our accessories to friction or movement on abrasive surfaces or situations that may deteriorate the quality of the accessories.
• We do not guarantee the resistance of the straps and harnesses during play between dogs or other animals, especially when they grab each other by the accessories.
• We do not guarantee that our harness model will withstand extreme canine activities exerting too high and repetitive pulling force (e.g. Canicross, Cani-VTT, Mushing, etc.)
• Education and Use : Accessories, especially harnesses, are not a substitute for good heel training. If a dog pulls excessively and repeatedly, this could affect the lifespan of the accessories. For dogs that pull hard on the leash, we recommend a suitable anti-pull harness.
• Regular monitoring and accountability : It is the Customer's responsibility to regularly check the adjustment of the straps, the general condition of the accessories, including the seams and the buckles, to avoid any risk of accident or injury to the dog. Any sign of deterioration must be taken into account immediately for the safety of the animal, its owner and its environment. The Seller cannot be held responsible for damage, accidents or injuries resulting from negligence in the maintenance of the accessories, incorrect adjustment or inappropriate use. The Customer accepts that any failure to comply with these recommendations may result in the exclusion of any warranty or recourse against the Seller.

9) Limitation of Liability

To the extent permitted by law, SAS On se la Pet Développement cannot be held liable for indirect, incidental or consequential damages resulting from the use of or inability to use the products or services offered on our site.

10) Intellectual Property

All content on the site, including text, images, graphics, logos, icons, videos and software, is the property of SAS On se la Pet Développement or its partners and is protected by intellectual property laws.

11) Modifications to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with a revised update date. Your continued use of our site after changes are posted constitutes your acceptance of the new terms.

12) Contact

For any questions regarding these Terms of Use, you can contact us at the following address: contact@onselapet.com