Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
Where does On se la Pet come from?
The company On se la Pet is located in France, in Châtellerault.
Please do not hesitate to contact us if you would like to visit us or try out accessories directly on site.
To find out more about the brand, click here .
Are your accessories resistant?
It is important to note that there is no specific regulatory standard for dog accessories sold on the French market. However, at On se la Pet, the safety of your companion and the durability of our products are our priorities.
This is why we have had the robustness of our accessories tested by a specialized reference center, the CRITT (Regional Center for Innovation and Technology Transfer).
Will there be new colors and new products?
Of course! The colors Tropical Beige, Night Blue, Pastel Green and Lilac are our 4 launch colors. I hope to be able to offer you new colors very soon and expand our product catalog!
How to clean our accessories?
For small stains, use a gentle hand wash using warm water and gentle soap.
For muddier walks, you can put your accessories in the washing machine at 30°C max and without spinning. Be sure to place them in a pillowcase or a cover for delicate laundry to limit the shocks of the metal buckles.
Can I return an accessory if it doesn't fit?
Obviously, you have 14 days from receipt of the products to exercise your right of withdrawal.
To be eligible for a return, your item must meet the following conditions:
-Not be a personalized product (ID tags).
-Be in its original condition, unused and undamaged.
- Free from dirt and hair.
-Be returned with all tags.
-Have been purchased directly on our website www.onselapet.com .
For more information regarding Return requests, we invite you to consult our legal page by clicking here .
To notify us of your wish to return, please contact us at the following address: contact@onselapet.com
How long does it take to receive an order?
Once you receive the order confirmation email, your order is prepared and shipped within 48 hours.
Delivery times depend on the delivery method chosen at checkout. As an indication, here are the times provided by our carriers:
Delivery to your home :
- Metropolitan France : 3 to 5 working days
- Europe : 5 to 10 working days
- International : 10 to 20 business days
Delivery to Relay Point:
- Metropolitan France : 3 to 5 working days
- Europe : 5 to 10 working days
- International : Not available
Please note that these times are given as an indication and may vary depending on transport conditions and the time of year.
We do our best to guarantee you fast and efficient delivery.
Where do we deliver and what are the delivery costs?
We ship worldwide and our shipping costs are calculated based on your address and the shipping method you choose.
Please note that for international deliveries, customs fees are the responsibility of the customer.
I entered the wrong delivery address, what should I do?
Don't panic, if your order has not yet been sent, contact us immediately at the following address: contact@onselapet.com and we will update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further changes can be made.
What are the payment methods?
Currently, you can pay by credit card and Paypal on our site. We do not accept bank checks, transfers or payments on receipt.