General conditions of sale

Preamble

Welcome to the website www.onselapet.com , the online store specializing in dog accessories. These General Terms and Conditions of Sale (GTC) govern the sales of products made on this site. By placing an order, you accept these conditions without reservation.

SAS On se la Pet Développement , the Seller, is a company dedicated to quality and animal welfare. Our goal is to ensure a satisfying, transparent shopping experience that complies with French legal expectations.

The following General Terms and Conditions are intended to define the rights and obligations of the parties in the context of the online sale of the products offered on our Site. They cover all aspects of the commercial relationship, from ordering to delivery, including payment, guarantees and dispute management.

We encourage you to read these terms carefully before finalizing your purchase. If you have any questions or concerns, our customer service team is available to assist you.

Article 1 - Definitions

The following terms are defined as follows within the framework of these General Conditions of Sale (GCS):

• “Seller” : means SAS On se la Pet Développement, whose registered office is located at 2 rue Pierre Gilles de Gennes - 86100 Châtellerault, registered in the trade and companies register under SIRET number 97918670700019.
• “Customer” : means any natural or legal person making a purchase on the Seller’s website.
• “Site” : means the website www.onselapet.com where the products are offered for sale.

Article 2 - Creation of Customer Account

To place an order, the Customer must create an account on the Site by providing accurate and up-to-date information. The Customer is responsible for the confidentiality of his/her login details. In the event of loss or theft, the Customer must immediately inform the Seller.

Article 3 - Order Method

Orders are placed directly on the Site. The Customer selects the desired products and sizes, adds them to the basket, and proceeds to payment according to the terms provided. The order is confirmed when the Seller receives the payment and sends an order confirmation email to the Customer.

Article 4 - Right to Refusal of Order

The Seller reserves the right to refuse any order for legitimate reasons, including:

• When the quantities ordered are abnormally high or unusual for a single Customer,
• In the event of fraud or attempted fraud by a Customer,
• In the event of a payment incident,
• In the event of a dispute with a Customer.

Article 5 - Price and Payment

Product prices are indicated in euros, all taxes included (TTC) and do not include delivery costs. Payment is made by credit card, PayPal, or any other payment method offered on the Site. In the event of a price change, only the price in effect at the time of the order is applicable.

Article 6 - Delivery

• Delivery Times : The Seller undertakes to process orders within 3 working days after receipt of payment. Delivery times are estimates and may vary.
• Shipping Costs : Shipping costs are calculated based on the weight of the items and the destination, and will be indicated at the time of ordering.
• Lost Package : In case of loss or non-receipt of a package, the Customer must inform the Seller within 2 days after the estimated delivery date. The Seller will open an investigation with the carrier. If the package is confirmed lost, the Seller will offer a refund or replacement, depending on the availability of the products.
• Damage upon Delivery : The Customer must check the condition of the packages upon receipt. In case of visible damage, the Customer must refuse delivery, inform the Seller immediately, and provide photos of the package and products.
• Delivery Error : If the Customer receives an incorrect product, the Customer must contact the Seller within 2 days of receipt. The Seller will arrange for the return of the incorrect product and ship the correct product at no additional cost to the Customer.
• Customer Responsibility : It is the Customer's responsibility to provide accurate delivery information. In the event of an error in the address provided, the Seller will not be held responsible for reshipping costs or loss of packages.

Article 7 - Withdrawal and Reimbursement

In accordance with the law and Article L. 221-18 of the Consumer Code, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal. The products must be returned in their original condition, complete and unused. It is preferable to have the accessories tried on a clean dog and indoors, in order to limit any dirt that could result in a refusal of reimbursement. We strongly recommend that the Customer measure the dimensions of his dog by following the instructions in our Size Guide before selecting the size of the accessories, in order to minimize returns and exchanges. The return costs are the responsibility of the Customer, except in the case of a defective product or delivery error. The refund will be made within 14 days of receipt of the returned products.

Article 7.1 - Withdrawal Form

The Customer may use the following withdrawal form to exercise his right of withdrawal:

Withdrawal form

For the attention of SAS On se la Pet Développement
2 rue Pierre Gilles de Gennes
86100 Châtellerault

I hereby notify you of my withdrawal from the contract for the sale of the product below:
- Order number: [order number]
- Product(s) concerned and Size: [product description]
- Date of receipt: [date of receipt]
- Client Name: [name]
- Customer Address: [address]
- Signature of the Client: [signature] (only in case of notification by postal mail)

Article 8 - Warranty

• Guarantee of Conformity : SAS On se la Pet Développement is committed to offering high-quality dog ​​collars, leashes and harnesses. Our products have undergone rigorous testing at the CRITT (Regional Center for Innovation and Technology Transfer) in Châtellerault, guaranteeing the resistance of materials, buckles and seams. Although there are no specific standards for dog accessories, we rely on these tests to ensure the safety and durability of our products.
• Warranty Duration : Our products are covered by a limited warranty of 1 month from the date of receipt of purchase. This warranty applies only to manufacturing defects in collars, leashes, harnesses and dog collars, and excludes damage resulting from improper use, misuse or accidents.
• Warranty Exclusions :
• We do not guarantee that the straps are resistant to dog bites.
• We do not guarantee that the metal rings are resistant to sea water, although they are designed to withstand swimming in fresh water and gentle washing at 30°C in the machine (accessories protected in a washing cover, limiting shocks to the buckles, and without spinning).
• We do not guarantee the resistance of our accessories to friction or movements on abrasive surfaces or situations that may deteriorate the quality of the accessories.
• We do not guarantee the resistance of the straps and harnesses during play between dogs or other animals, especially when they grab each other by the accessories.
• We do not guarantee that our harness model will withstand extreme canine activities exerting too high and repetitive pulling force (e.g. Canicross, Cani-VTT, Mushing, etc.)
• Training and Use : Accessories, especially harnesses, are not a substitute for good heel training. If a dog pulls excessively and repeatedly, this could affect the lifespan of the accessories. For dogs that pull hard on the lead, we recommend a suitable anti-pull harness.
• Regular checks and responsibility : It is the Customer's responsibility to regularly check the adjustment of the straps, the general condition of the accessories, including the seams and the buckles, to avoid any risk of accident or injury to the dog. Any sign of deterioration must be taken into account immediately for the safety of the animal, its owner and its environment. The Seller cannot be held responsible for damage, accidents or injuries resulting from negligence in the maintenance of the accessories, incorrect adjustment or inappropriate use. The Customer accepts that any failure to comply with these recommendations may result in the exclusion of any warranty or recourse against the Seller.

Article 9 - Intellectual Property

All elements of the Site, including texts, images, and logos, are the exclusive property of the Seller and are protected by intellectual property rights. Any reproduction, representation, or use of the elements of the Site without prior authorization is prohibited.

Article 10 - Personal Data

The information collected is used to process orders and improve the customer experience. In accordance with the General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, and delete their personal data. For more information, please see our Privacy Policy .

Article 11 - Cookies

The Site uses cookies to improve the browsing experience of users. Cookies make it possible to recognize the Customer during his visit to the Site, to memorize his preferences, and to produce visit statistics. The Customer can deactivate cookies at any time by configuring his internet browser.

Article 12 - Customer Service

For any questions or complaints, the Customer can contact customer service at contact@onselapet.com. The Seller undertakes to respond within 48 hours.

Article 13 - Force Majeure

The Seller shall not be held liable for delays or failures in the performance of contractual obligations in the event of force majeure, as defined by applicable legislation.

Article 14 - Nullity and Modification

If any provision of these T&Cs is declared null or unenforceable, the other provisions will remain in force. The Seller reserves the right to modify the T&Cs at any time, the new conditions being applicable to orders placed after they are posted online. Customers will be informed of the changes by email or notification on the site.

Article 15 - Mediation and Dispute Resolution

In the event of a dispute, the Customer may have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute, in accordance with Articles L. 611-1 et seq. of the Consumer Code.

Article 16 - Applicable Law and Competent Jurisdiction

These General Terms and Conditions are governed by French law. In the event of a dispute not resolved amicably, the French courts will have jurisdiction to hear the dispute.

Article 17 - Ethical Commitment

The Seller is committed to ethical and responsible business practices. Products are selected in compliance with applicable quality and safety standards. The Seller also strives to minimize its environmental impact and support sustainable initiatives.